Terms of Use

Version: Draft 0.1 · Date: [DATE]

The short version (this summary does not replace the full terms)

• Mevin is a directory that connects customers with independent professionals. We are not a party to any deal between you, we don't employ the pros, and we don't do the work or answer for it.
• Customers use Mevin for free. Pros get a number of free new customer conversations each month; beyond that, a monthly subscription is needed, bought and cancelled through Apple or Google.
• We take no commission and handle no payments. You pay each other directly.
• A verification badge means exactly what it says - what was checked, and when. It is not an endorsement or a guarantee.
• You can only review each other after a job that both of you confirmed was done, and reviews appear only once you've both reviewed or the review window closes.

1. Who we are and how to reach us

1.1. The service is operated by [OPERATOR NAME], [business / company number], [ADDRESS] ("Mevin", "we", "us").

1.2. Questions, complaints and cancellation notices: [CONTACT EMAIL], or "Contact us" in the app's settings. We aim to reply within [3] business days.

2. Definitions

• "App" or "Service": the Mevin app, website and related services.
• "User": anyone with an account - a customer or a pro.
• "Customer": someone looking for and contacting a pro.
• "Pro": a business or self-employed person with a professional profile offering services.
• "Conversation": a message thread in the app between one customer and one pro.
• "New conversation": a conversation with a customer you haven't had an active conversation with in the previous [30] days, in which the pro sends a first message.
• "Quote": a card a pro sends in chat describing the job, price and timing.
• "Agreed job": a quote the customer has accepted.
• "Content": anything a user uploads or sends - profile, photos, portfolio, messages, voice notes, documents, location and reviews.

3. Joining and your account

3.1. You must be 18 or older. If we learn an account holder is under 18, we will close the account.

3.2. Signing up requires verifying a phone number. One account per person and one professional profile per business, unless we agree otherwise.

3.3. Keep your details accurate and current. You are responsible for your device and access to your account, and should tell us straight away about any use you didn't authorise.

3.4. By using the Service you accept these terms and our Privacy Policy. If you don't accept them, please don't use the Service.

4. What Mevin does - and doesn't do

4.1. Mevin lets pros present themselves, lets customers search and get in touch, and lets both sides message, agree a job and review each other.

4.2. Mevin is not a party to any agreement between a customer and a pro. The price, timing, quality, warranty and payment for a job are between the two of you, and your rights against each other come from that agreement and the law.

4.3. Mevin is not a contractor, employer, agent or partner of any pro. Pros are independent businesses working in their own name and at their own risk. We don't set prices, assign jobs or supervise work.

4.4. We don't recommend any particular pro. Choosing who to hire is the customer's decision alone.

4.5. We don't promise that you'll find a pro, receive enquiries, or that the Service will always be available or error-free.

5. Pros: what you confirm and what you must do

5.1. As a pro, you confirm and agree that you:

• (a) operate as a properly registered business (exempt dealer, licensed dealer or company) and have given us a correct business number;
• (b) hold every licence, permit, registration or qualification the law requires for the work you offer - for example an electrician's licence for electrical work, or registration as a contractor where required - and use only professional titles you are entitled to use;
• (c) offer only services you are qualified and able to perform;
• (d) keep your profile, portfolio, price range and any reviews you display accurate, and show only photos of your own work or work you have the right to show;
• (e) quote prices to private customers including VAT;
• (f) meet all your legal obligations to customers, including the disclosure duties and cancellation rights that apply when work is ordered remotely, issuing invoices or receipts, and standing behind your work;
• (g) are responsible for your own taxes, insurance and permits. Mevin does not insure you, the customer or the work.

5.2. A false statement about a licence, qualification or identity is a material breach, and we may remove the profile immediately.

5.3. We may ask for documents supporting what your profile says, and hide a profile or badge until we receive them.

6. Customers: what you must do

6.1. Describe the job you need honestly and reasonably.

6.2. Check for yourself, before hiring, that the pro is right for the job and holds any required licence. We recommend asking to see the licence, comparing quotes and agreeing the job in writing using a quote card.

6.3. Be respectful, don't miss appointments without notice, and pay the pro what you agreed.

7. Chat, quotes and confirming the job

7.1. Chat supports text, photos, voice notes, documents and a location pin. Share only what the job needs. A location pin or personal detail is visible to the other side as soon as you send it, and can't be taken back.

7.2. A quote sets out the terms the pro is offering. When the customer accepts it, that is an agreement between the two of you - Mevin is not a party. We don't review the content or the price of quotes.

7.3. Once the job is done, each side marks it as done in the app. Only a job that both sides marked as done can be reviewed.

7.4. You may continue by phone or email once a conversation has started. Outside the app we can't help with reports, no history is kept, and you won't be able to leave a review.

8. Verification and badges

8.1. Every user verifies a phone number. A pro may also:

• (a) verify their identity with a photo of an ID document and a selfie, through a third-party verification provider (Didit). This is optional and requires separate consent;
• (b) submit licence documents, which we review by hand.

8.2. A badge shows only the check it describes - for example "Identity verified" or "Licence document reviewed on [date]". A badge is not an endorsement, not a background check and not a guarantee that a document is genuine, that a licence is still valid, or of the quality of anyone's work. We do not run criminal record checks.

8.3. If a licence expires, is suspended or is revoked, the pro must tell us immediately.

9. Reviews and ratings

9.1. Only an agreed job that both sides marked as done can be reviewed. Each side reviews the other. Reviews are published once both sides have reviewed, or after [14] days, whichever comes first.

9.2. Reviews must be honest, based on your own experience of that job, and free of insults, threats, other people's personal details and anything unrelated to the work. Nobody may pay for, offer something in exchange for, or pressure anyone into writing or removing a review.

9.3. Reviews reflect their authors' views, not ours. We don't edit reviews.

9.4. A pro may post one factual public reply to each review.

9.5. Disputing a review: if you believe a review breaks these rules or is false, report it. We will review it and decide within [7] business days, and tell both sides. We remove reviews that break the rules, that a court orders removed, or that turn out not to relate to a job that took place. We don't remove a review just because it's negative.

10. Subscriptions for pros

10.1. Pros can start a number of new conversations each month for free, as shown in the app. The allowance resets at the start of each calendar month and does not roll over. Starting new conversations beyond it requires a subscription.

10.2. The price, billing period and what the subscription includes are shown on the purchase screen before you pay. Subscriptions are bought through the App Store or Google Play; Apple or Google sells and bills it, and their terms also apply.

10.3. Subscriptions renew automatically at the end of each period until cancelled.

10.4. Cancelling: in your App Store or Google Play subscription settings, or via "Manage subscription" in the app. You can also email [CONTACT EMAIL] and we'll explain how. Cancelling stops the next renewal; your subscription stays active until the end of the period you paid for.

10.5. Refunds follow Apple's or Google's policy and the law. Nothing in these terms takes away a right the law gives you.

10.6. A price change applies only from the billing period after we notify you, and follows the store's rules.

10.7. A subscription does not guarantee enquiries, jobs or income, and does not move your profile up in search results, unless the purchase screen expressly says otherwise and any such placement is clearly labelled.

11. How results are ordered

Results are ordered mainly by category match, distance from the pro's service area, ratings, availability and recent activity. Nobody pays us for placement. If that changes, we'll update this section and label every sponsored result.

12. Your content and our licence

12.1. Your content stays yours. You give Mevin a non-exclusive, royalty-free licence to display, store and process it to run the Service, including showing your profile and reviews to other users. The licence ends when the content is deleted, except for backups deleted on their normal cycle and content we keep as described in the Privacy Policy.

12.2. We will use your portfolio or profile to market Mevin outside the app only with your separate consent.

12.3. You confirm you have the rights to your content and that it doesn't infringe anyone else's rights, including copyright and privacy. Don't upload photos that identify customers, children, addresses or security systems without permission.

13. What you must not do

You must not:

• (a) post false or misleading information, impersonate anyone, or claim licences, qualifications or reviews you don't have;
• (b) offer licensed work without the licence;
• (c) open more than one account to get around an allowance, block or suspension, or put contact details in your profile, name or photos to get around the conversation allowance;
• (d) use other users' details for anything other than the job you discussed - including sending them marketing;
• (e) harass, threaten, defame, invade privacy, or discriminate on grounds of religion, nationality, origin, gender, sexual orientation, disability, age or any other prohibited ground;
• (f) demand unusual upfront payments, defraud anyone, or share malicious links;
• (g) post illegal, sexual, violent or abusive content;
• (h) scrape the Service, run bots, hack or disrupt it;
• (i) review a job that didn't happen, review yourself or competitors, or trade in reviews.

14. Reports, removal and enforcement

14.1. You can report a profile, message or review with the in-app report button or at [CONTACT EMAIL]. Please explain what's wrong.

14.2. A person reviews reports, sometimes helped by automated tools that flag suspicious content. While investigating we may read the relevant messages.

14.3. Depending on how serious a breach is, we may warn, hide content, remove a badge, restrict, suspend or close an account. When we restrict an account we'll tell you what, why and for how long, unless telling you would put others or an investigation at risk.

14.4. You can appeal a decision within [14] days at [CONTACT EMAIL]. Appeals are reconsidered free of charge.

14.5. We share information with authorities when the law requires it or when there is a real risk to someone's life or safety.

15. Safety

We don't run criminal record checks and we aren't present at jobs. For a first visit, consider having someone else at home, avoid paying the full amount upfront, and agree the job in writing. In an emergency call the police (100) or Magen David Adom (101). You can block any user at any time.

16. Ending your account

16.1. You can delete your account at any time in the app's settings or at https://mevin.co.il/delete-account.html. You then have 30 days to change your mind by signing back in. After that the account is permanently deleted as described in the Privacy Policy. Deleting your account does not cancel a store subscription - cancel that separately.

16.2. We may suspend or close an account for a breach of these terms, where the law requires it, or after [24] months of inactivity, with advance notice where practical. For a serious breach, suspension may be immediate.

16.3. An account closed for a breach is not entitled to a subscription refund, unless the law says otherwise.

17. Liability

17.1. The Service is provided "as is". We are not responsible for pros' work, its quality or safety, the price, injury or property damage caused during a job, users' conduct, content users post, or the accuracy of details users give, except where the harm results from a breach of our own obligations.

17.2. To the extent the law allows, Mevin's total liability to any user is limited to the greater of (a) what you paid Mevin in the 12 months before the event, and (b) NIS [500].

17.3. Nothing in these terms excludes liability for harm caused intentionally or through gross negligence, for personal injury caused by our negligence, or any other liability that cannot be limited by law.

18. Indemnity

A user who breaches these terms or the law will reimburse Mevin for reasonable costs and third-party claims caused directly by that breach, provided we tell them about the claim and let them defend it.

19. Changes to these terms

We may update these terms because of changes in the law, security or the Service. We'll give [30] days' notice of a material change in the app or by email. If you don't accept a change, you can stop using the Service and delete your account. Changes required by law, or that only benefit users, may take effect immediately.

20. Governing law and courts

Israeli law governs these terms. The competent courts in Israel have jurisdiction, and a consumer may also sue in the court for the area where they live. There is no arbitration clause and no class-action waiver.

21. Apple and Google

These terms are between you and Mevin only, not Apple or Google, who are not responsible for the Service or its support. If you downloaded the app from the App Store, Apple's Standard End User Licence Agreement also applies, and Apple may enforce it as a third-party beneficiary.

22. General

22.1. If any provision is found invalid, the rest stays in force.

22.2. Not enforcing a provision, or enforcing it late, is not a waiver of it.

22.3. Mevin may transfer its rights and obligations under these terms to a company it sets up or to whoever acquires the Service, provided users' rights are not reduced.

22.4. These terms are written in Hebrew and English. Both versions are binding; if they conflict, the Hebrew version prevails for users in Israel.